Privacy Policy
Last updated: November 2026
Who we are
Novexa Technical is a home appliance repair service operating in Dubai, UAE.
What we collect
When you call or message us, we receive the details you share – your name, mobile number, area, appliance and description of the fault – and any photos or videos you choose to share on WhatsApp. If Google Ads measurement is enabled, Google may set cookies to count clicks on our call and WhatsApp buttons.
How we use it
Only to arrange and carry out your repair, send you quotes, support your warranty and follow up. We never sell or rent your information.
Third parties
Messages are handled through WhatsApp (Meta) and calls through your phone provider. Google may process data for ad measurement under its own privacy policy.
How long we keep it
As long as needed to provide the service and honour your warranty, and as required by UAE law.
Your rights
You may ask us to see, correct or delete your information at any time by email or WhatsApp.